Multilingual Support
We provide online support in over 100 different languages
Instant Messaging
Consult us via Facebook, Whatsapp, Telegram, Skype or Live Chat
Global Reach
Get device issues fixed from the comfort of wherever you are
About Us
Hovatek is a Tech. Support (gadget repairs) platform based in Lagos, Nigeria.
Experienced Team
We're on the front line of gadget problems so we are exposed to the toughest problems and situations
Something For Everyone
Provided you have a gadget, we have something for you regardless of your financial, savvy or geographic status
Our Services
Technical Support
Experienced staff are on ground to provide prompt responses at our forum
Remote Repairs
We can fix your software issues without needing physical access
Offline Repairs
Whether software or hardware problems, our drop points are open to clients
Pickup & Delivery
Have our courier pickup your device and deliver to you once fixed
Tech. Tips
Helpful tech tips from our Youtube channel & Podcast keep you informed
eLearning
Our online gadget repair courses are very explanatory, practical and engaging
Private Support
Despite providing free support, we acknowledge that some cases require special attention. For such users, we offer Private Support.
Choose A Package
- Which plan best meets your needs?
Free
- Forum Support
- Twice Daily Response
- Whatsapp, Telegram, Facebook, Skype & Live Chat (web browser)
- Priority Responses
- Private Conversations
- Remote Repairs
- Step-by-step guidance
- Flexibile hours to suit your time zone
- Voice & Video Communicaation
Private
- Forum Support
- Real Time Response
- Whatsapp, Telegram, Facebook, Skype & Live Chat (web browser)
- Priority Responses
- Private Conversations
- Remote Repairs
- Step-by-step guidance
- Flexibile hours to suit your time zone
- Voice & Video Communicaation
Frequently Asked Questions
Are Hovatek's files free?
Yes, and we never password-protect our files. To download files at our forum, you need to be registered and logged in. Registration is free.
What are your work hours?
We're available Mondays - Saturdays, 09:00 - 18:00 (GMT+1). Work hours might vary on public holidays.
How can I get a T-Shirt?
Stay tuned to our H-Tech Series on our Youtube Channel or Podcast. We give away branded items to engaging listeners.
How can I contribute?
Your support would mean a lot.You can contribute by:
- Answering others questions at our Forum / Telegram group
- Sending us files or tutorials we don't have
- Telling friends and family about Hovatek
- Following us on social media and sharing our tutorials / videos
- Giving us feedback & suggestions to help us improve
What is Hovatek IMS and LRAS?
Instant Messaging Service (IMS) enables you get support via your favorite instant messengers e.g Whatsapp, Facebook, Telegram etc. Live Remote Assistance Service (LRAS) enables you get software issues fixed without us needing physical access to your device.
How do you handle language and time zone differences?
Thanks to Google Translate, we're able to communicate with clients in over 100 languages. We can arrange a mutually conveinent time for Private Support subscribers outside our time zone.
Do you offer refunds / guarantees?
Yes. While we'll always give you excellent services, certain situations call for a refund. We however reserve the right to deny refund requests if we suspect fraud or our service was rendered. For offline repairs, we only provide replacement guarantees (for irreparable damages / loss due to our fault) on the device itself, not the data it contains.
I have many other questions, where do I ask?
We'll be happy to answer all your questions. Simply shoot us a message via the contact form at the bottom
Customer Reviews
“Got an excellent service with my Lenovo K5 Play. The support Agent, very painstaking walked through with me until the problem is resolved. I will recommend Hovatek time and again. Thank you!.”
John Bamidele
“I was completely satisfied with the response and solutions I received. I was more impressed that such professionalism came from fellow Nigerians. You guys are doing a really wonderful job. kudos! Keep up the good work.”
Chukwudum Ezeudu
“Very professional, in fact I got to know it was a Nigerian establishment today. I was not expecting such level of commitment from Nigerians. Keep up the good work.”
LorDe Russell Andrews
“You guys are great ...the free stuff you offer, like stock ROMS, custom recoveries, flashing guides etc are noticed. Thank you Hovatek”
Byamukama Alex
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